A Consumer Matters case typically involves a dispute between a consumer and a business regarding a product or service. In such cases, the lawyer's role is crucial in ensuring the consumer's rights are protected under applicable laws. A lawyer in this context will:
Analyze the Case: The lawyer will review the facts, documents, and communication between the consumer and the business to understand the dispute's nature.
Advise on Legal Rights: The lawyer will inform the consumer about their rights under consumer protection laws, such as warranty claims, returns, refunds, or misleading advertising.
Negotiate with the Business: In many cases, the lawyer will first attempt to resolve the issue through negotiation with the business, seeking a fair outcome such as compensation, product replacement, or refund.
Prepare Legal Documentation: If negotiations fail, the lawyer will draft legal documents, including a demand letter or formal complaint.
Represent in Court or Arbitration: If the case escalates, the lawyer will represent the consumer in legal proceedings, presenting evidence, and advocating for a just resolution in favor of their client.
All of the above is handled by Adv. Shweta Prabhu with a lot of patience and composure.